When inmates can monitor the status of a form they’ve filled out, they’ve got greater peace of mind. Complaints and grievances forms have a habit of disappearing in the file-storage mire. While digitally, things can be mired like this as well, with automatic updates and reminders, such a happen stances are far less regular. Additionally, the space a digital “form” requires is much less than that of a physical form, allowing for consolidated storage. And, there’s no need to physically fill out the form in question, nor is there any need to physically deliver it; meaning forms can be filed with the persons who process them immediately upon their completion.
Securus Technology has brought a new platform onto the stage which features technology that automates forms in just such a way. This new platform is called ConnectUs Automated Forms, and it is definitely a game-changing innovation. Securus caters to some 2,600+ corrective facilities across the United States currently. When ConnectUs is fully unveiled in all of them, the cumulative savings in time, resources, and anxiety will be great. Such savings may be so great, in fact, that additional rehabilitative outreach could become available through a more elastic budget. Consider some basic numbers.
According to this article, approximately 13.8 complaints and grievances forms are filed per inmate per month in an average facility. If each of those forms takes only five minutes to deal with on the administration end, over the course of a year that’s an hour per form. At 13.8 forms per inmate per month, that’s 13.8 hours per inmate per year. If there are a hundred inmates, that translates to 1,380 hours every year spent doing paperwork. And that’s just in the complaints and grievances division, to say nothing about medical paperwork, sign-up sheets, or other related items. ConnectUs eliminates all that hassle and replaces it with an easy-to-use, customizable platform that securely provides inmates with the accesses managerial personnel allow them.